Support - Performax Docs

Use Settings → Support to report an issue or share an idea to improve Performax.

Performax demo Support settings showing the Bug report and Feature request rows and the link to the documentation

Forms

Row	Button	Use it to
Bug report	Report bug	Tell us when something isn’t working as expected.
Feature request	Request	Suggest a new feature or an improvement.

Need more help? Check our doc at the bottom of the tab opens this documentation.

Categories

Bug report:

Display issue
Exchange connection or sync
Incorrect data or calculation
Slowness or crash
Account or access issue
Other bug

Feature request:

New feature
Improve an existing feature
New exchange or integration
Customization option
Other request

Send a report

Click Report bug or Request.
Pick a Category.
Enter your Email.
Write a Description of 10 to 400 characters. A counter shows how many you have used.
Click Send.

All three fields are required. Report sent confirms that the team received it. The report also includes the page you were on and your browser details, to help reproduce the issue. You can send up to 10 reports per day. Past that, the app asks you to try again tomorrow. Reporting is disabled in the demo.

What to include

Describe what happened, what you expected, and where in the app. If a sync, a notification or a number looks wrong, add the account label, the exchange, the exact error text and the approximate time. Never send API keys, secrets, passphrases, passwords, 2FA codes or wallet seed phrases. Support never needs them.

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