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Use the Security tab to protect your Performax account and manage irreversible account actions. It holds, in order: password, two-factor authentication, email address, session and account deletion.

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Password

Change your password from Settings → Security → Password → Change. Performax asks for:
  • Current password
  • New password
Then click Change password. The new password needs at least 8 characters, 1 uppercase letter and 1 number, and must differ from the current one. If the current password is wrong, the change is rejected and your existing password stays active. After a successful change, your other sessions are signed out. Forgot the current one? Use Reset via email in the same dialog to receive a reset link.

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Email address

Change your login email under Settings → Security → Email address → Update. Enter the New email and your Current password, then click Change email. Performax sends a confirmation link to the new address; click it to finalize the change. Your other sessions are signed out.

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Two-factor authentication

Two-factor authentication uses a time-based one-time password app. Setup flow:
  1. Open Settings → Security.
  2. Under Two factor authentication, click Enable 2FA.
  3. Scan the QR code with an authenticator app, or use Or enter this code manually.
  4. Click Continue.
  5. Enter the 6-digit code and click Verify.
Expected result: the Two factor authentication row shows Disable instead of Enable 2FA. Performax does not issue recovery codes, so keep your authenticator app backed up. Disable 2FA with Disable and a current 6-digit code, only from your own trusted session. If you lose access to the authenticator app, contact support from the email attached to your account.

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Session

Log out signs you out of Performax on this device only.

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Account deletion

Account deletion is permanent. It removes your account data, including trades, notes, strategies, AI conversations, profile settings, and connected exchange credentials.
  1. Open Settings → Security and, on the Delete account row, click Delete.
  2. Type DELETE in the Confirmation field.
  3. Enter your password in Confirm with your password.
  4. Press and hold Delete permanently until it completes.
If you have an active paid subscription, deletion is refused: cancel it first. After deletion, do not reconnect old API keys. Rotate or delete those keys directly on the exchange side as well.

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API keys and support

Support should never ask for:
  • API secret
  • API passphrase
  • Withdrawal permissions
  • Trading permissions
  • Authenticator codes
  • Password
When asking for help, send only:
  • Exchange name
  • Account label shown in Performax
  • Error message
  • Time of the failed action
  • Screenshot with balances, emails, and keys hidden
Use support@performax.ai for account-security issues.